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1
Quality
2
Purchase
3
Customs
4
Guarantee 5
Order Procedure
Quality
Question 1:
What kind of canvas do we use for these hand painted oil painting?
Can we do hand painted oil paintings on board?
Answer:
Our canvas covers nylon, cotton,
linen (Korean canvas or flax canvas), which are used in accordance
with quality level or upon your request. Our artists paint on board
as well as on canvas. All the hand painted oil painting samples
showed online can be painted on wooden board. Please
send email to us, and we will send you the pictures of the same hand
painted oil painting that is painted on different canvases.
Question 2:
What,s the difference among quality grades, say, high quality,
medium quality and commercial quality?
Answer:
1. We have 30 odd studios. Each boasts several artists (teachers)
who paint high quality paintings and some painters (students) who
paint medium and commercial-quality paintings. Artists (teachers)
will check to maintain the quality.
2. Different skills.
3. Different materials such as canvas, palette, etc. high-quality
paintings are accordingly painted with high-quality materials.
4. Different general visual effects.
5. These pictures are used for quality comparison at top right on
the homepage. We suggest you put a trial order to check quality
grades. All levels of our goods are painted in accordance with
prices. Our quality paintings
deserve your offer.
Question 3:
How do you do hand painted oil painting reproductions?
Answer:
Customer provide photo or painting sample, we paint according to it.
If there is special requirement, please indicate and we will confirm
if we can satisfy you. After finishing, pictures will be taken for
customer’s verification. If anything need to be modified, we will
correct until customer is satisfied.
Purchase
Question 4:
Do we have a catalogue/brochure that can mail to new customers free
of charge? Can we offer more samples except the 40,000 pics showing
online?
Answer: We'll send one copy of our CD
catalogue with your first order together if you want.Note:We
solemnly declare that we have all the rights reserved for our
creation. Reproduction or coping without our authorization would
constitute piracy and violation of
law.
Question 5:
How many painters/artists work for us? How many hand painted
paintings we can paint every month?
Answer:
Our employees in our 30 studios/factories include about 300 painters
and 100 artists, and hundreds of part-time painters/artists around
China. Our monthly output includes 2,000 odd high quality hand
painted paintings, 30,000 odd medium and
commercial quality hand painted
paintings.Usually, boat shipping is our first choice for exporting
paintings, especially for
commercial-quality hand painted
paintings.
Question 6:
How do our clients check
the status of their orders?
Answer:
Pls sign in your account and check the order status. If there is any
question arising from your order, we will notify you before
delivery.
Question 7:
Some clients send samples and want us to copy. How to send so as to
get desired high quality? Do we prefer email-attachments or photos
by regular mail?
A: Original sample pictures can be
either email attachments or photos by regular mail. We prefer photos
by regular mail if you don't have many pictures.
Question 8:
What's our minimum quantity requirement to ship?
Answer:
$150 valued. No limit for museum quality
ordered by private user.
Question 9:
Can paintings be reproduced in sizes other than the sizes that are
listed in our price list?
Answer:
Yes. Tailor-made orders are available. Prices for irregular
sizes=(smaller regular size + bigger regular size)/2 * x% We charge
x% cost of all irregular sizes because they need separate painting
procedures and additional
labor cost. X may be smaller or
bigger than 1.
Question 10:
About the artists'
autograph
Answer:
Our artists are skilled enough to do quality paintings for our
clients. So Some of our clients are very satisfied with the fact
that some of our artists will be famous someday.
With the approval of our artists, we
will satisfy the desire of our clients. Please let us know if you
are keen to have their signatures on your favorite paintings.
We never use any signatures, seals or
other signals on painted area without your approval so as to avoid
inconvenience.
You can also propose signatures or
ways of signing of your desire.
Question 11:
Could we send free samples to new clients?
Answer:
Since it is the first time that we do
business, we can fully understand your position and the reason of
your request for free samples.
On account of this, we would like to
accept 50% down payment (no limit on the total value) up front to
start painting upon request; then we will take digital photos of the
paintings before shipment,demonstrating the quantity and the quality
of paintings and email the photos to you for your confirmation.
You may send the remaining payment
after having received our emailed photos of your orders and found
them satisfying; If not satisfied, we would like to do anything
according to your taste until our paintings meet your requirements.
Customs
Question 12:
Will our goods be inspected by customhouse?
Answer:
Every container by China Air Post or by sea must be inspected by the
Customs. On the contrary, packages by express, say, DHL, TNT, UPS,
FEDEX,are seldom opened for the Customs inspection.
Question 13:
How we should do if you need pay high import tax to your customs,
like Eastern Euro, Africa, South America?
Answer:
For small quantity like less than
100kg shipped by express courier, we would not have to state proper
value for the goods so needn't pply to the Customs.
Please inform us if the Customs in
you country has special requiremtnts. Please contact your Customs or
foreign trade company for detailed information and necessary
procedures.
For goods of big quantity shipped by
China Air post or by sea,you are supposed to apply to the Customs.
You can inform us of specific ways to prepare necessary documents
according to import requirements in your country.
Guarantee
Question 14:
What are we supposed to do if our clients' purchase arrives in
spoilage?
Answer:
Such cases seldom happen since our packages are in good condition.
We will be obliged to compensate any spoilage occurred during
delivery if the responsibility lies with us. If not, we would like
to help you make claim for compensation.
Question 15:
Whats our attitudes towards our clients' claim for compensation?
Answer:
We cherish long-term volume business and make every effort to offer
satisfying services. If the quality of our products fail to meet
your expectation, say, not a likeness of portraits, spoilage during
shipment, etc, we will spare no effort to repaint, change,
reimburse, or take other reasonable measures according to your
request as soon as our investigation
proves that the corresponding responsibilities lie with us.
Question 16:
What is the guarantee on purchase?
Answer:
As for the guarantee on quality, you
can order samples or we can send you photos. If a purchase agreement
is reached, we assure you
that we will provide paintings of the
same quality.
As for the guarantee on fund, we can
accept 50% or lower down payment, take and email to you pictures of
finished paintings. Then, you can pay the remainder.
As for the guarantee on law, we can
offer you Proforma Invoice with seal and authorized signature. If
there is any question, you can contact us for more information.
Order Procedure
Question 17:
How to buy 1 hand painted oil painting?
Answer:
To buy hand painted oil painting,you
can choose photos of the oil painting sample that you need in our
catalogue. You can send us your own pictures through E-mail.
If you choosed pictures in our
catalogue,you need to tell us following these information:
Your Full Name:
Your
Detailed address(include
Street / City / State or Province / Country
):
Your Phone number:
Your Zip code:
The number of your
chosen painting:
Usually,After you have confirmed the
form of order, you need to pay 50/100 advance payment that the total
cost.We begin to paint the oil paintings that you ordered after
receive the advance payment.About two or four weeks later, we will
send the oil paintings to your hand with the express way (DHL.UPS.TNT.FEDEX)
quickly.Before handing over the products,we will photograph the
finished oil painting into the detailed photos and sent them to you
through E-mail,after you confirmed oil paintings,you need to pay
other 50/100 of the payment for these oil paintings,then,we will
send these oil painting to your address above immediately and advise
you the despatch date by email.
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